Medical Secretary/Administrator – HCA Healthcare UK
Join HCA Healthcare UK, a leading provider of corporate healthcare services, as a Medical Secretary/Administrator at our prestigious Palace Gate Practice in London.
Shift Details
Monday – Friday, 10:00 am – 6:00 pm (37.5 hours per week). Fixed‑term contract covering maternity leave.
Key Responsibilities
* Provide high level secretarial and admin support to GPs and the wider team.
* Prepare medical reports, correspondence, and official documents while managing communications, including emails and telephone calls.
* Provide full secretarial support, handling sensitive information with confidentiality.
* Schedule referrals, arrange patient admissions, request investigations, and alert consultants to urgent results.
* Manage post and other correspondence, prioritising tasks for independent resolution.
* Be responsible for the appropriate management of patient appointments and referrals and liaise with patients and hospital staff as required in order to facilitate this.
* Answer phone calls, send letters.
* Address patient queries and complaints, escalating them when necessary.
* Promote efficient service delivery, seeking opportunities for improvement and business growth.
* Maintain accurate consultant schedules and information on relevant platforms.
* Maintain and update patient records and confidential documents.
* Keep up to date with current policies and standard operating procedures.
* Managing patient billing, invoicing, and payments.
* Processing insurance claims and liaising with insurance companies.
* Have an active role in developing and implementing projects across the department. Promote a learning and supportive environment. Attend Staff Meetings to review and improve working practices/solve problems.
* Complete monthly regulatory check lists which are provided by Governance.
* Handling patients registrations and reports.
* Be responsible for the opening and closing of the clinic and security of the site, issuing visitor ID badges and checking identities.
What You’ll Bring
* Proven experience in a senior administrative or medical secretarial role.
* Strong knowledge of medical terminology and healthcare procedures.
* Excellent organisational, multitasking, and time‑management skills.
* Proficiency in medical software EMIS Web (preferably) and office applications (MS Office, EHR systems).
* Ability to work under pressure and handle sensitive information with discretion.
* Strong communication and interpersonal skills.
* Certification in medical administration or a related field is desirable.
Benefits
* 25 days holiday each year (plus bank holidays) with option to buy or sell leave.
* Private Healthcare Insurance for treatment at our leading hospitals.
* Private pension contribution which increases with length of service.
* Season Ticket Loan and Cycle to Work scheme.
* Group Life Assurance from day one.
* Critical illness cover.
* Enhanced Maternity and Paternity pay.
* Corporate staff discount for all facilities including Maternity packages at The Portland.
* Comprehensive range of flexible health, protection and lifestyle benefits.
* Discounts with over 800 major retailers.
Culture and Values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring. Our mission is simple: to be committed to the care and improvement of human life. We live and breathe four core values: Uniqueness and Individuality, Kindness and Compassion, Honesty, Integrity and Fairness, Loyalty, Respect and Dignity.
Reasonable Adjustments
We are a Disability Confident organization and welcome discussions about flexible working arrangements and reasonable adjustments throughout our recruitment process and in the workplace.
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