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Job reference 326374
UX Manager - National/Hybrid
£52,513
10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent, Full time
Royal Mail Farringdon
An exciting opportunity has arisen to join Royal Mail as a UX Manager. In this position, you'll support the continuous improvement of user experience across all Royal Mail digital platforms. This role helps shape user-friendly and effective journeys using modern UX tools and methodologies.
About the role
In this position, you'll:
1. Collaborate with senior UX and product teams to enhance key customer journeys across Royal Mail App, Shop, and Website.
2. Lead and execute user research, including usability testing, surveys, and interviews.
3. Translate research insights into actionable design recommendations.
4. Create low-to-high fidelity prototypes and interaction designs using Figma.
5. Support the development and refinement of wireframes, mock-ups, and user flows.
6. Help maintain and contribute to Royal Mail's evolving design system.
7. Work cross-functionally with developers, marketing teams, and stakeholders to ensure UX continuity.
8. Monitor digital performance and customer feedback to identify UX opportunities.
9. Help establish a multivariate testing programme across platforms to embed a test-and-learn approach to UX changes.
About You
* A minimum of three years' experience working in similar UX and design-focused roles.
* Solid understanding of UX principles, user-centered design, and accessibility best practices.
* Hands-on experience with design tools such as Figma.
* Experience in conducting and synthesizing qualitative and quantitative user research.
* Clear communicator with a collaborative mindset.
* Familiarity with Adobe Analytics and Adobe Target (Desirable).
* Exposure to working in ecommerce, logistics, or complex service-based industries (Desirable).
* Detail-oriented and passionate about improving user experiences.
* Empathetic, curious, and data-informed in your design thinking.
* Comfortable handling multiple projects simultaneously.
Next Steps
The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions.
Extra Benefits
* Family-friendly support — enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
* Discounts and offers — more than 800 offers to help you save on groceries, days out, holidays, and household bills*.
* Supportive and generous company sick pay.
* Your Wellbeing — 24/7 access to services and tools for physical and mental health, financial, and social support.
Trust is the foundation of Royal Mail and related entities. We aim to be transparent about our qualities and what a career with us entails, building trust from the start. Your interview is the first step, and we want you to shine. We'll provide interview questions in advance so you can prepare your best examples. At Royal Mail Group, we value trust and our people.
We understand candidates may not meet all criteria. If your experience is different but you have relevant skills, we'd love to hear from you.
Royal Mail Group is committed to inclusion and diversity. We welcome applications from all individuals, especially from the Armed Forces community, including cadet instructors and spouses/partners, as a Gold signatory to the Armed Forces Covenant.
If you require adjustments during the hiring process, please discuss with your recruiter.
For more about Royal Mail Group and our values, visit: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 1st August 2025. The advert may close early if enough applications are received.
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