Job overview
Are you interested in supporting the emotional wellbeing of children and young people?
The Bath and North East Somerset (B&NES) Mental Health Support Team is seeking a part-time administrator to enhance our existing administration support.
We are a friendly and welcoming team made up of a Clinical Lead Psychologist, Clinical Team Manager, Deputy Team Manager, Supervisors, Education Mental Health Practitioners, and an administrator. Our clinical team currently delivers interventions in 46% of schools across B&NES. As the service continues to grow, additional administrative support is needed to assist clinicians with the demands of their roles.
Working alongside the current team administrator, you will be responsible for processing referrals and ensuring they are recorded and allocated on the electronic health record system (Rio). You will have regular contact with parents, carers, and young people to coordinate appointments.
You will also be expected to prepare materials required for interventions and maintain an organised office environment to support the clinical team. Strong organisational skills and attention to detail are essential.
Main duties of the job
* Contact young people or parents/carers to arrange appointments and ensure required outcome measures are completed in advance where possible.
* Process new referrals and accurately input patient information and treatment details into spreadsheets.
* Maintain and update the status of referrals using the electronic health record system (Rio).
* Answer telephone calls, take clear messages, and ensure they are passed on to the appropriate clinician.
* Support clinicians by printing and preparing intervention materials, and assist with pulling data from reporting systems when needed.
Please refer to the job description attached for a comprehensive list of duties.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:“Outstanding care delivered by an outstanding team”
Our values are:“Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Skills
Essential criteria
* Please provide an example/s of where you have used IT Skills and packages to help you complete an administration task
Safeguarding
Essential criteria
* Describe your approach to safeguarding children. How would you as an administrator, ensure their safety and well-being?
Scenario
Essential criteria
* This role will require you to be able to adapt and prioritise, please explain below how you would deal with this scenario - You are dealing with an email, the phone rings and your colleague asks you to assist them with a task
Experience
Essential criteria
* Experience of working in a team setting, how did you support your colleagues?
Documents to Download
JD&PS (PDF, 368.4KB)
Recruiter Contact Details
Name: Ceri Webb
Title: Clinical Team Manager
Email: ceri.webb@oxfordhealth.nhs.uk
Telephone: 01865 903957
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