W Talent Chesterfield, England, United Kingdom
Customer Service Support Manager
This range is provided by W Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Role Overview
In this role, you will be responsible for training customers on the installation and usage of technical products, delivering a robust helpdesk and aftercare service, and identifying opportunities to expand accounts with both new and existing customers.
Our client offers a hybrid working model, providing flexibility, along with occasional national and international travel, allowing you to engage directly with their global customer base.
Key Responsibilities
* A highly customer-focused role, supporting customers from installation stage onwards
* Deliver training on product installation and technical use, both remotely and on-site
* Create and develop training and instructional materials for customers
* Identify and action commercial upsell and account development opportunities to support the Sales team
* Manage the Helpdesk, providing collaborative aftersales service by resolving issues and closing tickets promptly
* Manage internal relationships, addressing issues and driving process improvements from quotation to aftercare
* Actively refine systems and processes across the business
Skills & Experience
* Extensive customer-facing experience
* Strong interpersonal skills to engage all internal stakeholders is essential
* Experience working with technical products from a training and aftercare perspective
* A high level of personability and emotional intelligence, alongside a naturally flexible and proactive approach to challenges
If this matches your experience and you want to play a pivotal role in the growth and success of this modern, flexible business, we want to hear from you!
BEFORE APPLYING: Please ensure you currently live within a daily commutable distance to the Greater Sheffield area.
Applicants must please have full right to work in the UK at the time of application with no requirement for sponsorship - now or in the future - as our client is unable to provide visa sponsorship.
We look forward to receiving your CV!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Manufacturing
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