Oracle DBA
6 months - possible extensions
Sheffield or Birmingham - x5 days onsite
£365 per day inside IR35 - Umbrella only
The role holder will be incident handling and change implementation in one or more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
What you'll be doing - your accountabilities
1. Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
2. Support the timely delivery of IT Provision,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
3. Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
4. Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
5. Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructu...