University Hospitals Birmingham NHS Foundation Trust
Band 4 Medical Secretary Supervisor
The closing date is 07 May 2026
We are looking to recruit an enthusiastic and motivated Band 4 part‑time Medical Secretary Supervisor (22.5 hrs per week) to join our friendly secretarial team within the Urology Department at the University Hospitals Birmingham NHS Foundation Trust. The post will be based on Queen Elizabeth Hospital Birmingham site.
This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. The successful candidate will be required to be a key member of the Secretarial Team, providing a professional and high quality secretarial (including minute taking) and administrative service at all times. There is a lot of audio typing within this role along with a lot of medical terminology, therefore the successful candidate will need experience in this field.
You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that supports the consultants and the wider team. Our admin team is a part of a busy department and each consultant requires a proactive secretary to manage their day‑to‑day admin, booking admissions/appointments, importing documentation to electronic patient records, audio typing letters, liaising with patients and colleagues both internally and externally. They must be willing to assist the consultant and the department in providing the best possible care to our patients and service users in line with our trust values and mission statement.
Main duties of the job
We are looking for someone with significant medical secretarial experience, excellent touch‑typing and audio typing skills, a good knowledge of medical terminology, a good working knowledge of the RTT pathway, experience with managing waiting lists, and someone who is a team player but has the initiative to complete their individual tasks in a timely manner.
We would like the successful candidate to be pro‑active, approachable and supportive to both patient and colleagues, to have a conscientious approach to their work, and ability to demonstrate administrative experience and be able to meet the main duties of the role as identified in the job description.
You must possess excellent organisational skills and be experienced in dealing with confidential information.
The successful candidate will have a good standard of English and Maths and ideally possess an AMSPAR/medical terminology qualification/RSA III qualification (or equivalent). Secretarial, minute taking and audio typing experience are also essential. The candidate should also be able to demonstrate confidence in using MS Office as well as other IT systems.
We are a supportive, friendly team who look forward to welcoming the successful candidate into our team.
For more information, please contact Michelle Price on 0121 371 5737.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job responsibilities
For a detailed job description for this vacancy, please see attached Job Description.
Person Specification
Qualifications
* Good General Education (e.g. GCSE English and Maths A‑C) GCSE Level 9‑4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment
Experience
* Experience of working as a Secretary
* Experience of dealing with the Public/Customer Service experience
* Experience of working with arrange of Microsoft Office packages (e.g Word, Excel and Outlook)
* Experience of using IT systems
* Good organisational skills
* Able to use own initiative and deal with the unpredictable
* Able to work under pressure and to multi‑task
* Able to work to deadlines
* Experience of working in a busy environment
* Experience of working in Healthcare
Additional Criteria
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good organisation skills and ability to multitask
* Ability to deal professionally with enquiries from staff, patients and visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in everyday working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the service
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter‑personal and communication skills
* Team player
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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