Job Description
Blue Arrow Derby is partnering with a global leader in central heating units to recruit 6 full-time, permanent Technical Advisors.
Hours
39.5 hours per week, shifts between 8am - 6pm Monday to Friday, and 9am - 12pm Saturday. Contract hours cover 7am - 9pm, Monday to Sunday, providing flexibility for potential extended hours.
Salary
Competitive, plus bonus up to £1,500.
Role Responsibilities
1. Provide technical advice within the Vaillant Service Technical department to Gas Safe registered Engineers and End Users.
2. Interpret technical information and instructions clearly.
3. Understand customer requirements, demonstrating technical aptitude and effective communication by phone.
4. Deliver world-class customer service with confidence and diplomacy.
5. Achieve KPIs as a target-driven role.
Candidate Requirements
* Passion for customer service and exceeding expectations.
* Strong problem-solving skills for diagnosing faults.
* Proficient with Microsoft Office and familiar with Salesforce.
* Excellent communication skills and team-oriented.
* Product knowledge is preferred but full training is provided.
Benefits
* Generous pension scheme
* Bonus up to £1,500
* Onsite parking
* Death of service benefit
* Occupational Healthcare Programme
Application Process
If you meet the requirements and are interested, please apply via the 'click apply' button. We aim to process applications efficiently.
Blue Arrow is proud to be a Confident Employer committed to providing great work opportunities.
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