Key Account Director (M&E/Hard FM)
Location: Weybridge
Job Type: Permanent
We are currently recruiting for a Key Account Director for a large Government account, covering a campus location of sites delivering Technical Services, Project Delivery and Workplace Services.
The Key Account Director ensures a strategic partnership and uses the Global ISS scale to benefit the customer. With deep knowledge of the customer's business, you'll lead your team to create value while ensuring customer retention and growth. Outstanding service will strengthen the P&L, driving continuous improvement and contributing to success in the Government sector.
Key Responsibilities
* Managing key customer relationships and ensuring service delivery meets contract requirements, KPI regimes, and effective contract management.
* Monitoring continuous stakeholder management to align both customer and internal stakeholders with the account development plan.
* Engaging team members by clearly communicating each individual's role in fulfilling the customer promise.
* Ensuring the team has the right competencies through recruitment, development, and succession planning.
* Leading technical compliance across the estate and engaging internal resources to support the ISS and customer teams.
* Managing subcontractors and working with suppliers and procurement to ensure best value outputs.
* Building an effective and engaged team capable of delivering high-quality service.
Previous Experience Required:
* Experience in a similar role and strong experience of leading (leaders)
* Technical/Hard FM industry experience and knowledge
* Experience working in an organisation with several stakeholders with differing expectations and needs
* Several years’ experience with customer relationship sales and/or consultancy sales
* Experience with budgeting, financial management, reporting and performance management
Benefits include:
* Competitive salary and benefits package.
* Opportunity to lead significant infrastructure projects.
* Career growth and leadership development opportunities.
* Dynamic work environment with industry professionals.