Overview
We are seeking an Account Manager for Creed in the Bentalls Kingston, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.
Responsibilities
* Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
* Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
* Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
* Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
* Line of Reporting: Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience.
* Day to Day Key Responsibilities: Creating a Luxurious Customer Experience: Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.
* Sales and KPI Achievement: Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.
* Operational Excellence: Maintain operational excellence, driving sales and profitability.
* Clienteling Skills: Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.
* Sales Planning and Review: Develop and implement a robust sales plan, setting financial targets and KPIs; Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.
* Stock Management: Manage stock levels; Stay informed about retail industry trends and competitor activities.
* Experience Notes: Previous retail sales management experience, preferably in a luxury environment. High attention to detail and creative problem-solving skills. Experience in client/customer interactions. Proficiency in MS Office programmes.
Qualifications / Key Personal Qualities
* We are looking for individuals who are highly organised team players with effective communication skills.
* Are eager to learn and share knowledge.
* Demonstrate a proactive and flexible approach.
* Exhibit excellent time management, organisational, and prioritising skills.
* The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
* Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
* Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
* Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
* Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
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