Join The Doyle Collection as an IT Support Analyst and play a pivotal role in ensuring seamless operations across our properties. Responsibilities:Provide exceptional customer service to hotel staff, and other stakeholdersServe as a point of contact for hotels, addressing and resolving any systems issues or concernsCollaborate with team members to ensure efficient and effective support to all propertiesMaintain a high level of accuracy and attention to detail when handling data and documentationCommunicate effectively and professionally with a diverse range of individuals, including hotel staff, corporate team members, and guests.Monitor and track technology support performance metrics and report findings to managementIdentify areas for improvement within the support process and offer solutionsStay updated on company policies, procedures, and industry trends to ensure accurate and up-to-date support to hotelsUtilise problem-solving skills to resolve issues and provide solutions to hotel staff.Adhere to company standards and protocols to ensure consistency and quality in all operations support activities.Act as a conduit for IT support for the business, working in lock-step with our IT Managed Service Provider to deliver first line support to users.Understand and manage the IT procurement processKeep documentation up-to-dateAnalyse and support training needs of end users, ensuring the new systems and processes are embedded into the organisationAssist in establishing documents, testing, and communicating appropriate emergency procedures to follow when the hotel computer system(s) are inoperableAssist in the development, management and maintenance of the department IT budget, including all IT vendor service agreements, and managing third party vendorsWork closely with the Engineering department to ensure the proper maintenance of all in-room technologyPerform other duties as assignedSkills and KnowledgeUnderstanding fundamentals of hotel IT systems, processes and proceduresPolished communication skills – able to disseminate complex technical information to a non-technical audience, both verbally and in writingHighly organised, with attention to detail around process and documentationComfortable working in a fast-paced environment and being flexible to adapt to changing priorities in line with business needsExperience with phone systems, Wi-Fi hardware, networks and hardware as well as daily use of office equipment such as printersAbility to work in a variety of environments and to stand, walk, and climb as neededMust be available to be on call, able to work nights, holidays and weekends as neededThe Perks of working for The Doyle Hotel:TripAdvisor IncentivesUpselling incentivesHoliday allowance increasing with length of service up to 25 daysFree meals on duty50% discount when dining with The Doyle CollectionDiscounted rates when staying in our hotelsTraining dedicated to personal developmentCycle to work schemeDiscounts in selected stores and online shopsLife Insurance and Company PensionComplimentary uniform and dry cleaningOne paid volunteering day per yearFree access to the Employee Assistance ProgrammeHotel Incentives and rewardsStaff summer parties, Christmas parties and regular team get togethersRefer a Friend bonus schemeThe Doyle CollectionThe Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.