Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. Main Responsibilities Software Asset / Lifecycle Management 70% • Handle software requests that come in to the IT ticking system • Developing whitelist / blacklist applications • Purchase and deploy software • License compliance • Manage software licence procurement, Track software license contracts, renewals, and maintenance agreements. • Running scans across the network identifying vulnerabilities (Using Lansweeper / Nessus) • Working closely with 2nd / 3rd line support teams to troubleshoot / resolve vulnerabilities found. • Liaise with the DSM team in Global IT to assist creation of new software packages • Follow all Bilfinger Cyber Security policies & guidelines, and report any breaches or concerns to the Cyber Security team. • Raise any service shortcomings - or changes that could improve the IT service - to the team leader • Undertake other ad-hoc duties not specifically stated, but from time to time are necessary to maintain an acceptable level of IT support to the business. 1st/2nd line Service Desk Support 30% • To provide technical support; answering support queries either onsite or via phone or email • To maintain a high degree of customer service for all support queries and adhere to all service management principles • To take ownership of user problems and be proactive when dealing with user issues • To log all calls on the call logging system and maintain full documentation • Respond to enquiries from clients and help them resolve any hardware or software problems • Maintain a log of any software or hardware problems detected • Support users in the use of Computer equipment by providing necessary training and advice • To allocate more complex service issues to the relevant IT Support member • To arrange for external technical support where problems cannot be resolved in house • To ensure that all SLA’s are met • To maintain an inventory of computer assets with the aim to have continual stock available(within reason) Experience & Qualifications Knowledge of core enterprise IT systems, infrastructure, and applications. Previous IT support roles within medium or large businesses Experience of a Multi Domain environment Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions Understanding of common network concepts. Asset Management Microsoft Technical Certification ITIL Foundation (Preferred) If you wish to speak to a member of the recruitment team, please contact 01224 246246.