A great opportunity has arisen to join a leading manufacturing company who supply to the energy and electrical industry with state-of-the-art products.
Job Description:
* Act as the single point of contact for all customers regarding aftersales and warranty matters.
* Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure.
* Conduct on-site inspections to diagnose faults, identify root causes, and recommend corrective actions.
* Prepared comprehensive Risk Assessments and Method Statements (RAMS) for all site activities.
* Produce Bills of Material (BOMs) to secure required parts and materials for rectification work.
* Conduct robust root cause analysis (RCA) on all aftersales and warranty issues, ensuring accurate diagnosis and high-quality resolution.
* Work with Engineering, Production, and Quality teams to agree and implement corrective and preventive actions (CAPA).
* Maintain clear, accurate, and timely communication with customers, ensuring expectations are managed professionally.
* Coordinate with the Site Services department to arrange on-site attendance, providing them with clear instructions, documentation, and context.
* Work with the Planning team to ensure aftersales and warranty interventions are scheduled effectively and safely.
* Monitor progress of site works, ensuring timely and high-quality completion.
* Assess warranty claims to determine validity in line with company policy and warranty terms.
* Record and track all aftersales and warranty events, ensuring accurate data capture and full traceability.
* Analyse aftersales and warranty trends to identify recurring issues and improvement opportunities.
* Provide structured feedback to Engineering, Production, and Operational Excellence to support product and process improvements.
* Contribute to continuous improvement activity, including failure mode analysis, design improvements, and service process enhancements.
* Support the Quality Manager with reporting on warranty performance, aftersales performance, customer satisfaction, and recurring root causes.
* Ensure all actions and decisions support the organisation's commitment to quality, compliance, and customer satisfaction.
Beneficial Skills / Qualifications:
* Experience in aftersales/warranty role within a manufacturing environment
* Experience of working with transformers / LV products
* Strong analytical, technical and organisational abilities with a hands-on approach to problem solving.
* Excellent communication skills, with the confidence to liaise effectively with clients and contractors.
* Experience working with ERP / MRP systems (MS Dynamics preferably)
* Flexibility to adapt to change.
* Team player committed to high performance and accountability
* Driving licence
* Ability to work to strict timelines.
* Continuous improvement capabilities.
* Good interpersonal skills with a 'can-do' attitude.
Salary and benefits:
* Salary negotiable dependant on experience
* 37.5 hours per week office based
* 25 days holiday per year plus bank holidays
* Company Profit Share Scheme
* Healthcare cash plan
* Employee Assistance Programme
* Electric Vehicle salary sacrifice scheme
* Pension
* Parking on site
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