Overview
We are looking for a CVM Planning & Operations Specialist to keep track of all the changes happening across our Customer Value Management (CVM) team. As a CVM Planning & Operations Specialist you’ll be the go‑to person for new requests from our Go‑to‑Market and business teams, ensuring they align with our goals and resources.
Responsibilities
* Coordinate macro performance tracking across the business so we can monitor and report on our progress.
* Identify areas where we need more insight and help define and deliver solutions.
* Work with our squads to develop consolidated trading plans and ensure everyone is aligned on our long‑term goals.
* Define and manage our planning timeline, prioritise activities and resolve conflicts.
* Evaluate our CVM processes and find ways to optimise them.
* Support the Senior Manager with budget management, forecasting and tracking.
* Help lead cross‑segment strategic initiatives and remove blockers with key support functions and business partners.
* Track and monitor our performance against key metrics and provide feedback to our teams and stakeholders.
* Support our Senior CVM Managers and Head of CVM with generating content and performance updates for key forums.
Qualifications
* Experience with complex projects – you’ve managed projects that involve multiple teams and stakeholders and you’re able to bring people together to achieve a common goal.
* Data‑driven decision making – you’re skilled at analysing data and using it to inform business decisions, turning complex information into actionable plans that drive results.
* Familiarity with agile methodologies – you’ve worked with agile delivery models and tools like Jira or Asana, comfortable with iterative and incremental delivery.
* Collaboration and communication – you’re a strong team player with excellent interpersonal skills, building relationships with stakeholders at all levels and navigating complex stakeholder dynamics.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays and paid personal days. You can personalise our benefits for you and your family, including discounts, vouchers, a pension plan and more. We help with your career through our amazing learning & development tools.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet regulator standards. We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee‑led DEI Networks. We identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly.
Inclusion
We know everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.
AI in the Interview Process
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements. During the interview we want you to rely on your own knowledge and skills to show us who you really are, your personality, creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree
Remote Work: No
Employment Type: Full‑time
Key Skills: Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law
Vacancy: 1
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