Overview
The role will be a technical support engineer within Account Production Services (APS) working on the clients account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users may be experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.
Role details
Rate: £125
Clearance Required: BPSS
Duration: 6 months
Location: Worthing, full time on site
Responsibilities
* Provide Desktop Support within the client
* Fault identification and resolution of incidents / requests within contracted SLA targets
* Mobile solution support (Mobile Phones and Laptops)
* Software and hardware installation
* PC Configuration
* Laptops & MacBook imaging
* Assisting with IT Stores tasks when required
* Supporting internal and external events
* Creating and maintaining support documentation
* When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
Technologies
* Windows 10, Windows 11 and MacOS
* Microsoft Office 2016 O365
* Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers
* Cisco AnyConnect VPN, SCCM, Active Directory
* Various software products, applications, and services
* WiFi Access Points and basic networking principles
* Meeting room technologies
Mandatory Technical Skills
* Knowledge of Windows 10 and/or Windows 11
* Knowledge of Microsoft Office products (Outlook, Excel, Word, PowerPoint, MS Teams and OneDrive)
* Knowledge of Apple devices (MacBooks, iPads and MacOS)
* Hardware familiarity (Desktop, Laptop, Printers)
Desirable Technical Skills
* Knowledge of ServiceNow Management tools
* Knowledge of Mobility Solutions
* Knowledge of the Microsoft Power Platform
* Previous experience in PC Hardware/Software support
* Active Directory
* Understanding of basic networking principles
* MCSE Certification
Mandatory Business Skills
* Excellent communication skills (verbal and written)
* Customer service
* Time management
* Organisation
* Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)
Desirable Business Skills
* Able to perform under pressure and meet tight deadlines
* Analytical and methodical approach to problem solving
* Must be self-driven and have the ability to use initiative and tenacity to resolve issues
* Able to work with minimum supervision
* Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA
#J-18808-Ljbffr