Requirements
Must have:
- Good communication skills – personable, confident and able to explain technical issues clearly to non-technical users - Good time management – able to balance multiple tasks and prioritise accordingly to meet IT deadlines - Team working – ability to work closely with other junior/senior technicians - Comfortable following instructions and asking questions when unsure - Positive attitude and keen to learn while on the job - Hands on, not shy to get under desks, run cables etc. - Passion for technology and IT in general with a willingness to learn new systems, tools and technologies - Demonstrable interest in IT and technology, either through education, apprenticeship or hands-on experience - Basic computer hardware knowledge (PCs, laptops, monitors and printers) - Familiarity with Windows 11 and/or macOS - Basic understanding of networking concepts (Wi-Fi, Ethernet, internet connectivity) - Awareness of IT security best practices (password policies, antivirus, data protection) - Microsoft 365 user-level knowledge (Outlook, Teams, Word and Excel) - Good troubleshooting and problem-solving skills - Ability to communicate technical information clearly to non-technical users - (Desirable) Around 1 year of IT support experience - (Desirable) Experience in an IT support or helpdesk environment - (Desirable) Familiarity with Windows Server - (Desirable) Experience with OS updates, patches and restart procedures - (Desirable) Basic Microsoft 365 administration (user creation, Exchange administration etc.) - (Desirable) Experience configuring laptops and desktops in a business environment - (Desirable) Relevant IT qualification or completed apprenticeship
Responsibilities:
- Provide front-line IT support to staff (hardware, software, connectivity) - Log and resolve support requests, escalating when needed - Assist and responsible for set up and maintain users devices (PCs, laptops, tablets, phones and peripherals) - Assist with IT projects, system upgrades and equipment rollouts - Support basic troubleshooting and best practice within the department - Escalate complex issues to the Senior IT Technician when required - Deliver friendly, professional support to ensure a positive user experience
Company:
At Ashley Anderson Ltd, part of Kingswood Mobility Group, we are looking for a Junior IT Technician to join our supportive IT team and help maintain reliable, day-to-day IT operations across our two sites in Droitwich and Brierley Hill. We offer a comprehensive benefits package including 28 days holiday, a company pension, wellness programme, and opportunities for professional development. Join us to kickstart your IT career and contribute to our mission of making a difference in peoples lives.