Job Description Overview As IT Manager at Coventry Building Society Arena, you will lead the delivery, maintenance, and continuous improvement of all IT systems and infrastructure that support our commercial, operational, and event-based services. This role is central to ensuring technology reliability across live events, hospitality, exhibitions, and corporate functions. You’ll be responsible for the performance and security of core business systems (including Microsoft 365, Dynamics 365, ERP, and EPOS), as well as managing the IT helpdesk function for on-site and remote users. Working closely with senior management and departmental leads, you’ll oversee the implementation of new systems, maintain IT compliance with data protection and ISO27001 standards, and support digital initiatives that enhance efficiency and customer experience. This is a hands-on leadership role suited to someone who combines strong technical knowledge with strategic thinking, excellent communication skills, and a solutions-focused mindset. You will also act as the organisation’s Data Protection Officer and play a key role in safeguarding our digital operations and customer data. Roles and Responsibilities: To ensure maximum availability of IT and business systems throughout the Company. Responsible for the provision of IT infrastructure services including desktop applications, local and / or wide area networks, epos and commercial revenue systems, IT security and telecommunications, ticketing, AV, wifi. Responsible for the provision, configuration, maintenance, testing, training and troubleshooting of the company’s Business Systems (Microsoft 365/Dynamics 365/Engineer Scheduling Software/ERP/Backup Solution) If ERP/CRM/Web hosting internally or outsourced. Own the full lifecycle of core business systems, from implementation and configuration to maintenance and user training. Overseeing the development and implementation of new systems. Overseeing the installation of client department-specific applications and systems across the events and exhibition sector of the business. Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements. Responsible for provision of IT helpdesk and support function to on-site and remote staff Responsible for IT hardware, software and maintenance procurement. Responsible for developing and maintaining a disaster recovery plan. Responsible for development and control of the IT/Data security policy, ensuring that Metric maintains the standards required in line with current regulations. To update and provide written reports on all aspects of the IT Department and CARL’S business systems. Where necessary, support the Marketing and Sales team with the company’s software product installations and web hosting environment. Where necessary, to provide reasonable support to other departments within the company. Work as Company Data Protection Officer and ensure GDPR compliance.