Job summary
We are seeking an enthusiastic and forward-thinking Assistant Manager with management skills to support the Practice Manager & Reception Manager in leading and further developing the practice to provide high-quality patient care.
Experience of working in the NHS is desirable but not essential.
Main duties of the job
Your prime focus will be the interface of the practice with patients and the smooth running of the practice to optimise patient care. You will assist the Practice Manager & Reception Manager to train and develop members of the admin and reception teams and facilitate good team-working and effective communication within the teams and with patients, whether in person, by phone, online, or correspondence.
You will have HR responsibilities and be involved in service redesign to optimise efficiency and patient satisfaction.
You will be part of the management team, working closely with and supporting the Reception Manager, Practice Manager, and Practice Business Manager.
The role may develop with training for any applicant wishing to further their career in Practice Management.
About us
The Red House Surgery is a proactive, respected, and friendly GP training practice with around 21,500 patients. We are a teaching practice for medical students and registrars, located in Cambridge, easily accessible by bus & train.
Our team includes: 3 GP partners, 9 salaried GPs, 1 GP Retainer, experienced nurses, Social Prescriber, Care Coordinators, and a Clinical Pharmacist, supported by an excellent reception/administrative team.
Date posted
23 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Job share
Reference number
A2625-25-0001
Job locations
96 Chesterton Road, Cambridge, CB4 1ER
Job description
Job responsibilities
Employed Staff - Training, Appraisal, and Reception management support
You will assist with recruitment, ensure effective induction and ongoing training, and support appraisal processes. You will help identify and implement process improvements, support training programs, monitor team performance, and assist with staffing and rota management.
Patient Services and Customer Care
You will facilitate high standards of customer care, handle complaints, monitor practice workflows, and ensure communication is effective with patients and staff. You will develop IT system knowledge including SystmOne, Teamnet, and communication platforms like AccuRx.
Communication
You will promote effective internal and external communication, recognizing needs for alternative communication methods.
Confidentiality
You will handle sensitive information respecting patient privacy and practice confidentiality policies.
Health & Safety
You will lead health and safety initiatives, ensure compliance with policies, and maintain a safe working environment.
Equality and Diversity
You will support equality, diversity, and rights of patients, carers, and colleagues.
Personal/Professional Development
You will participate in training, performance reviews, and ongoing professional development.
Quality
You will focus on maintaining quality, managing risks, and improving team performance.
Contribution to the Implementation of Services
You will apply practice policies, participate in audits, and contribute to service development.
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