Senior Medical Secretary
The closing date is 30 March 2026
We are lookingfor an enthusiastic and dedicated individual to provide a comprehensiveadministrative and senior medical secretarial service with the Redditch andBromsgrove Older Adult Community Mental Health Team based at New Haven,Princess of Wales Community Hospital, Bromsgrove as a Band 4 Senior MedicalSecretary.
The core working hours of the team areMonday to Friday 9-5 and the post is 15 hours per week.
There are opportunities to developspecialist skills and you will receive regular supervision. The role will bevaried providing the successful applicant with an opportunity to gain valuableexperience within Older Adult Mental Health Services.
As a service we understand theimportance of work life balance and strive to find individual ways to ensurethat our team members can achieve this, whilst ensuring we continue to deliverthe best service to our patients.
If you feel you wouldbe a great addition to our team and want to discuss how this role could workfor you, please get in touch with Jo Bowdler, Administration Manager on Joanna.bowdler@nhs.net
Please note the Trust is unable to provide sponsorship to work for thisrole, to apply you must have current right to work in the UK status. If you are employed on an acceptable timelimited visa, there is no guarantee of sponsorship at point of expiry.
Main duties of the job
A typical day will include:
* Answering/ dealing with telephone enquires in a tactful and professional manner,recording any messages efficiently.
* Carryingout any digital dictation / copy typing duties for the medics using Big HandDictation.
* Makingappointments as required and ensuring diaries are up to date.
* Keeping RIO(the patient electronic information system) up to date.
* Identifyingurgent test results.
* Providingday to day supervision for the junior admin staff.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.
We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.
What we offer;
* 27 days leave plus bank holidays, increasing up to33 days with long service
* Generous NHS pension and enhanced pay when you workunsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
If you would like to know more, please visit ourwebsite.
We encourage you to read the attached applicant guidance notes.
Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.
Job responsibilities
* Workas part of the Medical Secretary team to provide an efficient andsmoothrunning secretarial service to the Consultants.
* Makearrangements for appointments as required. Maintain a diary and appointmentsystem for clinics and make arrangements for special appointments for patients/relatives, consultations in the home and emergency visits as required.
* Handletelephone enquiries regarding appointments, cancellations referring wherenecessary to the appropriate person and acting within the guidelines laid down.
* Undertakeaudio/copy typing duties, including reports, clinic letters, dischargesummaries and other confidential documentation.
* Identifyurgent results and bring to Consultants attention.
* Undertakeother general office duties, which may include e-mailing, photocopying,scanning and filing.
* Attendservice and clinical meetings, as required.
* Dealwith incoming and outgoing post.
The successful applicant should have aminimum of 3 years administrative / secretarial experience, minute takingexperience and experience of the supervision / management of staff.
The successful candidate should have bothorganisational and interpersonal skills with the ability to work well underpressure. As the successful candidatewill be dealing with patients, relatives and other healthcare professionals onthe phone /email, applicants must have excellent communication skills and willbe expected to have a courteous and efficient telephone manner. The successful candidate must be a good teamplayer and enjoy working within a multidisciplinary team. The team is busy, but supportive with a focuson staff well-being and development.
For full detail of theduties and criteria for the role, please refer to the job description andperson specification attached.
Person Specification
Additional Criteria
* I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Qualifications
* Relevant Level 3 Medical Secretary qualification (e.g. Medical Terminology) or equivalent/experience.
* OCR/RSA 3 or equivalent in Text/ Word Processing or equivalent experience.
* GCSE at grade 9 4 (*A-C) or equivalent in English language
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
* Significant, recent Administrative/Secretarial experience.
* Arranging meetings, agendas and minute taking experience.
* Supervision/management of staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
New Haven, Princess of Wales Community Hospital
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