Repairs Call Handler Hours: 8:00 AM – 5:00 PM Location: Office-based in Finsbury Park Type: Ongoing Temporary Contract Salary: £16.22 per hour (umbrella rate) Job Overview: We are looking for a Repairs Call Handler / Call Centre Operator to join our busy team supporting social housing clients. You will play a key role in delivering excellent customer service by assisting residents with booking and managing repairs and maintenance appointments. This is a vital position where you will help ensure timely, efficient service to the people who need it most. Key Responsibilities: Handle inbound and outbound calls from residents regarding repairs and maintenance. Accurately log repair requests into the system, capturing all necessary details. Identify and diagnose repair issues based on residents' descriptions. Allocate jobs to the appropriate contractors or internal teams. Prioritise emergency and urgent repairs, ensuring swift resolution. Deliver outstanding customer service by actively listening, supporting, and keeping residents informed. Liaise effectively with contractors, housing officers, and other key stakeholders to ensure timely repairs. Manage and resolve customer complaints professionally, escalating when required. Maintain accurate, up-to-date records on the housing management system. What We’re Looking For: Previous experience in a call handling, contact centre, or customer service role. Knowledge of social housing or property repairs If this sounds like the right opportunity for you, please apply today with your updated CV or contact Leah Seber at Build Recruitment for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer