We're looking for an experienced secretary with a background of working in a healthcare setting to support the Inpatient Unit. You will be joining our Inpatient Clinical Admin Team, supporting the flow and care of patients across our two Inpatient Units.
Contract: Permanent
Salary: £24,793 - £26,444, Band 3 Competency Based Framework
Working Pattern: 30 hours per week over 4 days, between Monday and Friday, 08.30-16.30
Based at: Cross-site, mainly based at Heald Green
Call to action - How to Apply:
If you would like to contribute to making a difference for a much-loved charity, we'd love to hear from you.
Please contact Yvonne Rogers on 01614983689 (Wed, Fri) or email yrogers@sah.org.uk if more information is required.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a Standard/Enhanced DBS Check, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
Main duties of the job
The Inpatient Clinical Services Secretary will:
* Provide a comprehensive clinical administrative service to support inpatient clinical services in the hospice setting.
* Maintain confidentiality & data protection regarding all personal information and hospice activity, operating within current legislation.
* Establish and maintain excellent communication systems with internal colleagues and external referrers/stakeholders to support timely and efficient admissions, service provision, and discharges.
* Work closely with the Ward Clerk, deputising as required in their absence.
* Work as an effective & responsible team member, organising, managing, and prioritising own workload supporting other areas of the team as needed.
About us
At St Ann's, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses.
We're continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence-based and to ensure St Ann's is in the best shape possible for future generations.
You'll be challenged, inspired, and empowered to help us achieve our purpose and to play your part in making a difference.
* 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro-rata for part-time employees)
* Buy an additional week annual leave (pro-rata for part-time)
* Health cash plan
* Contributory pension scheme up to 7% matched contribution
* Life cover
* Free parking
* Discounted lunches on site
* Flexibility to fit your work around your home life
* Meaningful work, making a difference in the lives of others
* IIP accredited employer creating the right environment for everyone to thrive and reach their potential
Job responsibilities
The inpatient Clinical Services Secretary will:
* Be a point of contact for patients, carers & other agencies/disciplines, communicating where there could be barriers to understanding.
* Provide comprehensive administrative services to support clinical services in the inpatient setting, working closely with clinical and medical colleagues and liaising with external healthcare professionals.
* Manage own workload effectively and efficiently, utilising established priority patterns to support with competing demands.
* Contribute to timely and effective patient flow by supporting the administration for admissions and discharges from the inpatient unit using the electronic patient record.
* Support the administration related to the death of patients whilst on the inpatient unit, liaising with relevant external stakeholders in a timely manner.
* Support timely delivery of data/information requirements.
* Participate in the provision of cover and support clinical administration colleagues (staff and volunteers), especially working closely with the Ward Clerk deputising as required in their absence.
* Support clinical team leaders with ad hoc administrative tasks/projects to enable them to focus on clinical care.
* Uphold the hospice values and promote a culture that respects and recognizes diversity.
Person Specification
Experience
* Effectively manage time and workload.
* Demonstrate experience with Microsoft packages (Word, Excel, Outlook, Teams).
* Identify own development needs and show evidence of continued professional development.
* Good oral, written communication, and IT skills.
* Arrange meetings and take minutes when required.
* Experience working in a health or social care office environment is advantageous.
* Prioritise tasks effectively.
* Experience of audio typing.
* Produce and dispatch complex clinical/medical letters accurately and efficiently.
* Experience working as part of a team.
* Knowledge of Electronic Medical Record/patient database (e.g., EMIS Web), including updating care records, managing referrals, uploading correspondence, and discharging patients.
Qualifications
* GCSE or equivalent grade A-C in English Language.
* NVQ Level 3 in administration, RSA Level 3, or equivalent.
* Medical terminology qualification or relevant experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a DBS check for any previous convictions.
£24,793 to £26,444 a year, Band 3 Competency Based Pay Framework
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