Overview
Reservation Team Member role at ibis, ibis Styles, ibis budget.
Contract: Full-Time (40 hours per week)
Salary: £13.00 per hour
Availability: Flexible shifts, including weekends
Job Description
As a Reservations Agent, you will be responsible for handling guest inquiries, processing reservations, and ensuring a seamless booking experience. This role requires flexibility to work across various shifts, including weekends, to meet business needs.
Key Responsibilities
* Handle guest enquiries for hotel room bookings efficiently and professionally.
* Process individual and group reservations accurately, following hotel policies.
* Provide exceptional customer service and address guest concerns promptly.
* Maintain accurate records and filing systems for reservations.
* Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
* Assist with guest check-ins and check-outs during peak times as required.
* Adhere to company standards and procedures for correspondence and service delivery.
Qualifications
* Experience is an asset
* Prior experience working with Opera or a related system
* Strong interpersonal and problem solving abilities
* Fluency in English; additional languages are a plus
Senioritiy level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
Note: Referrals and job recommendations are mentioned, but are ancillary to the core responsibilities of this role.
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