About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Location : Manchester City Centre Position : Full-Time Salary : Competitive, reflecting your skills and experience King Street Townhouse Hotel is seeking a dedicated hospitality professional with leadership skills and a passion for beverages and cocktails. As a Bar Manager, you will oversee bar operations, ensuring outstanding service for our guests. The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. PRIMARY ROLE RESPONSIBILITIES Ensure smooth running of the Beverage department, delivering high service standards Support the Food and Beverage Manager in aligning team members with company requirements Drive financial targets for covers, spend per head, labour, cost of sale, purchasing, and operating profit Be visible and approachable at all times Coach and mentor team members, assist with training and new starter inductions Attend operations meetings Possess extensive knowledge of wine and cocktail offerings Maintain and exceed service standards, ensuring guest satisfaction Work effectively in a high-pressure environment, displaying resilience Respond promptly and efficiently to guest requests and complaints Understand seasonal menu and beverage offerings, recommending and answering questions BENEFITS: Exclusive room rates for you and your family 20% off dining at our hotel, 50% off at Hale Country Club & Spa Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more) In-person or video GP consultations, discounted prescriptions, and physiotherapy Increasing annual leave with service, plus your birthday off Continuous learning and development opportunities £250 bonus for referring a friend Complimentary meals during shifts and provided uniforms Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role Access to in-house Wellbeing Program Pension scheme for financial stability APPLICANT REQUIREMENTS: The successful applicant will have/be: Previous experience in a similar role within a 5* luxury hotel or high-end bar Strong communication and interpersonal skills Excellent customer service and problem-solving abilities Flexibility to adapt to changing situations and handle complaints with discretion and sensitivity Ability to maintain professional standards under pressure Strong knowledge of beverages, cocktails, and bar management software Excellent administration and organizational skills Proactive, Process-led and organized with a focus on quality Enthusiastic and positive, promoting a welcoming atmosphere Demonstrated enthusiasm for the King Street Townhouse brand Degree Level 2:1 or equivalent work experience WSET Level 2 or strong knowledge and interest in wine Food Safety Level certification ABOUT THG EXPERIENCE THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact. We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. APPLY To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you! THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.