About the Company
Scotmas Group is headquartered in Kelso in the Scottish Borders. We are a world leader in hygiene protection and water treatment, we develop and manufacture products that protect against insect and water-borne diseases that can be encountered around the world. We are currently going through an expansion growth within the business and this is an exciting time to join a forward thinking local company, that has also just attained the certified B Corporation standard.
Working with the Local Community
This achievement is a boost for Scotmas and the wider Scottish Borders community. As a business rooted in the region, Scotmas is deeply committed to creating high-quality jobs, apprenticeships, and meaningful career opportunities that contribute to the local economy. The B Corp certification reinforces Scotmas' dedication to supporting the community by fostering local talent, partnering with nearby businesses, and backing charitable initiatives that make a real difference. By aligning growth with the needs of the Scottish Borders, the company aims to create a positive ripple effect that benefits everyone in the region.
Our Mission in Action: Tackling critical issues like water scarcity, marine pollution, and disease control with practical, impactful solutions.
Commitment to People and Planet: Staying true to our promise to prioritize sustainability and community impact alongside financial success.
Leadership and Trust: Showing our customers, partners, and team that Scotmas is serious about doing business the right way.
About the Role
We are seeking a dedicated and skilled Field Service Engineer Level 2 to join our dynamic team. In this role, you will be responsible for providing exceptional technical support and service to our clients in the field. You will play a crucial part in ensuring the optimal performance of our equipment and systems, addressing any issues that arise, and delivering solutions that meet our customers' needs. This position requires a proactive approach, strong problem-solving abilities, and excellent communication skills. Working a 4 day week and a weekend call out rota (1 in 4).
Responsibilities
* Conduct on-site, installation, maintenance, and repairs of equipment and systems.
* Troubleshoot technical issues and provide effective solutions in a timely manner.
* Collaborate with clients to understand their needs and deliver tailored service.
* Maintain accurate records of service activities, including reports on repairs and maintenance performed.
* Provide training to clients on the proper use and maintenance of equipment.
* Ensure compliance with health and safety regulations while performing duties.
* Stay updated on industry trends and advancements to enhance service delivery.
* Chemical handling, COSHH understanding.
Qualifications
* N/SVQ or equivalent experience in plumbing/heating operations.
Required Skills
* Proven experience as a Field Service Engineer or Plumber role is preferred.
* Strong technical background with knowledge of mechanical, electrical, or electronic systems in the water treatment sector is desirable.
* Excellent problem-solving skills with the ability to think critically under pressure.
* Strong interpersonal skills with the ability to communicate effectively with clients and team members.
* A valid driving licence is essential for travel to client sites.
* Flexibility to work irregular hours as needed to meet client demands.
* Self-motivated with strong ethical and working principles.
Preferred Skills
* Experience in the water treatment sector.
Pay range and compensation package
Competitive salary, Group Personal Pension, Private Health Insurance after 3 years of service, Death in service cover, Income protection cover, Employee Assistance Programme (EAP), Bike to work scheme, Electric car scheme, Work vehicle for travel to customers.
Equal Opportunity Statement
Scotmas Group is committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive environment for all employees.
Apply
If you are interested in the position and would like to know more or apply to be part of this forward thinking organisation, please send us a copy of your updated CV along with a cover letter highlighting your skills and experience that make you the ideal candidate for the role. You can send your application to .