As a Sales Assistant, you're the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it's discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you'll be ready to recommend things that surprise, delight, and inspire them. You'll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life - and that impact… It all starts with you. Being a Brand Ambassador: Being a brand ambassador at The Works isn't your job title. It's the way you bring our brand to life every day through the moments you create. It's the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you're on the shop floor, in our distribution centre, or at our support centre, you'll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Responsibilities
* Deliver friendly, knowledgeable, and efficient service to every customer.
* Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
* Operate tills accurately and handle transactions with care.
* Support deliveries, stockroom organisation, and product availability.
* Follow all operational procedures, including health & safety and loss prevention.
* Work collaboratively with your team to meet store targets and KPIs.
* Stay informed about promotions, products, and services to help customers make informed choices.
* Be a brand ambassador – positive, professional, and passionate about what we do.
* Be physically comfortable managing stairs and heavy stock; support the team with heavy lifting as needed.
Qualifications
* Strong communication and interpersonal skills.
* A team player with a positive, can‑do attitude.
* Reliable, punctual, and flexible to work varied shifts.
* Comfortable using tills and handling cash.
* Previous experience in customer service or hospitality role.
* Experience in a fast‑paced, high‑volume environment.
Keyholder Responsibilities (if applicable)
* Open and close the store securely.
* Cash up at the end of shift.
* Carry out basic supervisory responsibilities.
* Handle cash securely and support store security.
* Receive an enhanced rate of pay in recognition of these additional responsibilities.
Contract Details
* 12‑hour contract.
Benefits
* 25% colleague discount – plus exclusive double‑discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family‑friendly leave – enhanced maternity, paternity and adoption pay.
* Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
* Can‑Do Academy – grow your skills and career with instant access to further training and development in areas that interest you.
* Stream – claim early access to 50% of your wages as you earn them – for life’s moments.
* Share Scheme – own a piece of The Works.
* 24/7 support for you and your family – through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and more.
* Healthcare Cash Plan – support your everyday healthcare costs.
* Additional: long service awards, pension, life assurance, cycle-to-work scheme and optional charity giving.
Our purpose: inspire reading, learning, creativity and play. We don't just sell products. We inspire reading, learning, creativity and play.
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