To provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods. Provide information to customers regarding orders / deliveries etc.
MAIN TASKS:
* Taking enquiries via the telephone/email and processing them accordingly.
* Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries.
* Dealing with artwork from initial stages through to customer approval (where necessary) to finished product.
* To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information.
* To deal with any customer complaints alongside the technical/quality control departments.
* To maintain and update customer price files.
* Extensive use of the PC to input/amend orders from receipt until invoice stage.
* To provide stock information and proof of deliveries where necessary.
* To co-ordinate the cost recovery on originations and obsolete stocks and labels.
* Some travel to customers & other Berry sites may be required on occasion.
EXPERIENCE:
Sales account co-ordination, customer service & order intake experience required. Microsoft Word & Excel knowledge needed. Must be able to communicate at all levels. Excellent telephone manner. Must be able to work as part of a team and on own initiative. Good organisation skills. Confident and self-motivated, able to work under pressure and prioritise a busy workload. May need to work extra hours when required.
DESIRABLE:
* Experience of SAGE would be an advantage (but not essential).
* Comfortable working in a process changing environment.
BENEFITS
* £27,000 salary
* Monday – Friday; 8.30am – 4.30pm (in office role)
* 33 days holiday, inclusive of bank holidays
* Employee of the month reward scheme
* Pay review annually
* Free parking on site
Please reach out for more information on 01254 311477 or email amy@cumminsmellor.co.uk for more information.
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