Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.
Bletchley Park is a unique environment and a great place to work. Our people are our biggest resource, and we are committed to value, invest in and nurture our team.
An exciting opportunity has arisen for a fixed-term, full-time Visits Coordinator to join our busy Bookings team.
Reporting to the Bookings Manager, you will be the first point of contact for our visitors. Working as part of a small team, you will manage a high volume of enquiries and bookings across multiple systems, including ticketing, group visits, learning visits, and special events, while liaising with internal teams and external partners to ensure a seamless visitor experience and taking ownership of enquiries through to resolution.
This is a fast-paced role requiring the ability to manage competing priorities, switch between tasks efficiently while maintaining a high level of accuracy and attention to detail, and work confidently across multiple systems.
To be successful in this role you will have previous office administration experience and excellent customer service skills, along with a friendly, professional manner on the phone, in person and with written communications. You will be a helpful and supportive team player, who is detail oriented, organised and comfortable working using their own initiative where required. Proficiency in using Microsoft Office, including Word, Teams and Excel is also essential for this role, and previous experience of booking systems and databases would be beneficial.
In return, you will receive a salary of £26,000 per annum, rising to £27,837.81 per annum post probation. Our benefits include 33 days annual leave per year (including statutory holidays).
This position is full time 37.5 hours per week during office hours Monday to Friday, with flexibility to work occasional early evenings, weekends and Bank Holidays, as required. It is a one-year fixed term appointment and a site-based role, located in Bletchley, Milton Keynes.
Please see the Job Description for further details around the person requirements and job responsibilities.
Please include a covering letter setting out why you are suitable for this role with your application.
Bletchley Park Trust benefits include:
* Access to our BUPA Cash Plan and Employee Assistance Scheme
* Six complimentary entry passes per year (after six months service)
* A day's leave to celebrate your birthday (after twelve months service)
* Staff and Volunteer social and wellbeing events
Bletchley Park Trust is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair and as inclusive as possible for all applicants.
We are also committed to safeguarding and promoting the welfare of children and adults at risk and expect all staff, volunteers and external agencies to share this commitment.
No agencies please.
Make a difference, be the best, value each other
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