Claims Technician – Scotland
Job Location: Scotland
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
About the role: The Claims Technician (known internally as Adjusting Executive) is a technical assistant role designed to support the Loss Adjuster throughout the handling of claims. You are the first point of contact, guiding customers through the claims process each day by deciphering details, recommending settlements and collaborating with contractors. The role requires empathy and initiative to communicate effectively.
The skills you will have when you apply:
* Experience in a claims environment, ideally property claims.
* Excellent communication skills: speaking and writing to policyholders, insurers, contractors, explaining complex details clearly and negotiating fair settlements.
* A commitment to work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
The skills that will be developed once working:
* Training: Sedgwick specific training to help you thrive in this role.
What we’ll give you for this role:
Remuneration & more
* Competitive salary
* Self‑Invested Personal Pension Scheme (SIPP)
* Holiday allowance of 25 days plus bank holidays
* Flexible working from our office or from home
Health & support
* Private healthcare plan (including pre‑existing conditions)
* Life assurance
* Employee assistance programme for wellbeing
* Group Income Protection
Other benefits
* Voluntary benefits – green car scheme, dental cover, cycle‑to‑work scheme, season ticket loan, wellbeing and digital GP applications
* Discounts on various products and services
Equal Opportunity & EEO
We have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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