FULL TIME - 37hrs
Rolling rota - will need to work some weekends and some bank holidays.
Driver preferred as will need to travel between accommodation sites across the city. If not a driver, must be physically able to walk between sites or use public transport.
Patrick House provides supported accommodation to adults who are at risk of homelessness with complex and high-level support needs, we manage the building to ensure the clients and building is safe. We also provide support to clients so they can maintain their tenancies.
If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!
JOB PURPOSE
To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
1. To assess the needs of each client, helping to develop their individual support plan to achieve their goals
2. To produce and regularly review comprehensive client-based risk assessments
3. To manage a caseload of clients on a one-to-one basis
4. To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification
5. To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
6. To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
7. To support clients with managing their finances, paying rent, managing arrears and accessing benefits
8. To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
9. To support clients in trauma informed and psychologically informed ways
10. To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
11. To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
12. To provide basic first aid assistance until help arrives (full training is provided)
13. To work confidently and efficiently when lone working
14. To maintain accurate records on our client management system and ensure these are stored in line with GDPR
15. To maintain confidentiality
16. To represent the organisation in a professional manner
17. To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
18. This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
19. This role may require a full drivers’ licence and access to a vehicle
20. This role will require you to work flexibly across several sites
21. This role will require you to work with clients on a one-to-one basis
22. This role will require you to work weekends
23. This role will require you to lone work
ESSENTIAL CRITERIA
24. Strong communication skills, both verbal and written
25. Clear verbal and written English
26. Good keyboard skills for data inputting
27. Good working knowledge of Microsoft Outlook, Excel and Word
28. Confident and assertive manner
29. Ability to self-motivate as you will work on your own
30. Effective team working
31. Ability to respond calmly to crisis
32. Deal promptly with and effectively react to challenging situations
33. Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
34. Experience of managing a caseload of clients
35. Understanding of risk assessment and person-centred, outcomes-based delivery
36. Understanding of the support needs of people experiencing homelessness or those with complex needs
37. Knowledge of voluntary and statutory agencies, housing regulations and the benefits system