Reports to:
CEO
Salary:
£42,000 - £46,000 pa pro rata
Contract type:
Permanent -
This role will require an enhanced DBS check
Responsible for:
Mediators, family support practitioners and contact workers.
Location:
Birmingham Office / hybrid, with travel to our other premises or delivery venues from time to time and to external meetings.
Hours:
Ideally full-time (37.5 hours per week), but we are open to flexible or part time working arrangements for the right person
About Kapella:
Kapella, formerly part of Relate, offers a range of services that focus on building better relationships and improve the wellbeing of families and individuals.
We are at an exciting new phase of growth and are looking to expand the current service offering and extend our reach across Birmingham, the Black Country and surrounding areas.
We are looking for an experienced Service Manager to lead and grow our Mediation and Child Contact Services, helping families resolve conflict, support separated parents, and provide safe child focused contact.
What you'll do:
* Develop the of mediation, separated parents, and child contact services in line with Kapella's strategic plan.
* Oversee service operations, including case management, referral pathways, staffing, scheduling and budgets.
* Line manage a dedicated team of staff, volunteers and placements.
* Manage Safeguarding and ensure compliance with national standards (FMC, NACCC, LAA).
* Build strong partnerships with local agencies, commissioners and funders, identifying opportunities for growth and collaboration.
* Monitor performance and impact, ensuring continuous improvement.
What we're looking for:
* Service management experience within mediation, family support, parental conflict or similar
* Proven leadership skills, including team managements, contract and budget management.
* Strong knowledge of safeguarding practices and experience of managing safeguarding issues.
* Proven ability to work effectively with families in high conflict and sensitive situations.
* Experience of successful partnership working and networking.
* Strategic thinking and ability to adapt services in changing funding or policy landscape.
* Strong organisational skills, with a high level of IT literacy.
* A strategic, creative and solution-focused approach.
* Ability to work flexibly, including occasional evenings/weekends
Why join Kapella?
* Be part of a values-driven organisation making a real difference to families in conflict.
* Shape a growing service and lead the development of an exciting new Child Contact Centre.
* Work within a supportive, collaborative team with opportunities for development.
Benefits of Working with Kapella
We want our team to feel supported, valued and able to do their best work. In addition to a competitive salary, we offer:
• Hybrid working - a mix of office and home-based working to suit service needs.
• BrightHR access - including wellbeing resources and employee support tools.
• Commitment to CPD - training and development opportunities to support your professional growth.
• Supportive culture - join a small, passionate team that cares about making a difference.
We are currently reviewing and expanding our benefits package to offer even more support and flexibility for our team in the near future.
Closing Date: 29th October 2025