Operations Director Purpose of the Role The Operations Director is responsible for ensuring the efficient delivery of recruitment services across rail projects. This includes strategic oversight of the sales pipeline, operational delivery, RISQS-aligned safety and compliance protocols, and team leadership. The role supports business scalability while maintaining high standards of accountability and client satisfaction. Core Responsibilities Sales Pipeline & Client Strategy Lead and structure the sales pipeline process to support revenue growth and client acquisition Collaborate with leadership to forecast demand and align operational resources accordingly Strengthen relationships with existing clients while supporting outreach into new accounts Contribute to commercial planning and contract performance oversight Operational Delivery Manage fulfilment of recruitment projects across rail infrastructure with focus on efficiency, margin, and delivery quality Maintain consistent delivery standards through performance monitoring and operational review sessions Identify and implement process improvements that enhance service delivery and scalability Safety & Compliance (RISQS-Focused) Act as the accountable operational lead for all RISQS safety and compliance measures Maintain adherence to rail industry legislation, including fatigue management, drug and alcohol policies, and site safety protocols Ensure that internal teams and supply chain partners operate within full compliance of RISQS accreditation standards Lead internal audits and readiness activities related to RISQS reviews Team Leadership & Development Mentor and develop operational teams to promote professional growth and service ownership Lead weekly operational check-ins and contribute to strategic direction-setting alongside senior leadership Ensure onboarding, training, and role documentation are consistent with compliance and company standards Experience & Competencies Required Strong operational leadership experience within rail or infrastructure recruitment Working knowledge of RISQS and its associated protocols Proven ability to drive sales performance and manage delivery teams across multiple projects Commercial acumen and experience supporting contract growth and operational KPIs