Box Healthcare "Your Pathway to Excellence Starts Here"
Job Title: Outpatients Healthcare Assistant (HCA)
Reports To: Outpatients team Lead based Yorkshire must have transport or be based close to locations for the commute
1 x HCA pontefract 19 hrs
1 x HCA thorpe park 28.5 hrs
PURPOSE
The health care worker is a member of the care team appointed to support the registered healthcare professional in the delivery of direct patient care. The role involves contact on a physical and psychological level with patients and their families. The post holder will undertake a range of activities under the supervision of a healthcare professional, having been assessed and deemed competent in the activities required.
MAIN DUTIES AND RESPONSIBILITIES
Support registered nursing staff and consultants in the implementation of an agreed plan of care with the patient and in accordance with instructions and training received per local and national policies and guidelines including JAG.
Help promote and maintain an environment conducive to meeting the needs of the patient/relatives and carers.
Support the endoscopy team with decontamination of scopes
Support with auditing and stock checks and management as required.
Set up of the room and preparation of all clinical areas in line with service requirements.
Contribute to a team approach to patient care in conjunction with all members of the team.
Contribute to the legality and accuracy of the patients care plan/ and or other reports and the effectiveness of the established communication /reporting system.
Participate in regular meetings and attend other meetings as requested.
Undertake tasks and procedures, in which competency has been assessed and recorded specific to the care environment.
To assist in the maintenance of stock levels,
To assist in the maintenance of the clinic cleanliness and tidiness and always adhere to infection control policy and procedures.
To receive and convey information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the clinic are greeted and assisted in a welcoming and supportive manner.
To assist and support registered nurses and clerical staff in administrative duties as required.
Support each unit by cross site working where there is a service requirement.
Training
This role will have access to internal and external training courses.
Annual appraisals and professional development plans will be conducted annually.
Ongoing Support
This role will have the support of an outpatients team lead nurse and an the service manager.
They will also work closely with the clinical team.
Key Relationships
This role will link with a variety of key stakeholders including:
Managing Directors
Director of Operations and Clinical Governance
Endoscopy Service Manager
Team Lead nurse
Registered nurses
Gastroenterologists/Colo-Rectal Surgeons/Upper GI Surgeons
General Practitioners with Specialist interest in endoscopy
Nurse Endoscopists
Health care support workers
KNOWLEDGE, SKILLS AND EXPERIENCE
Experience of working in a surgical or clinical environment or endoscopy
Time management
IT literate
Able to multitask
Has a patient focus
Caring and empathetic approach
Team worker
Considerate
Understanding of the NHS and private healthcare is desirable
Quick learner