About the Opportunity This is a fantastic opportunity to join a growing, well-established leader in the mechanical and industrial sector, operating across domestic, commercial, and residential markets. The business has undergone significant transformation and growth and is now setting its sights on ambitious goals through innovation, customer focus, and operational excellence. As part of their internal sales team, youll play a vital role in building strong customer relationships and driving sales through prompt, knowledgeable responses and follow-ups. If you're a technically-minded and proactive individual who thrives in a fast-paced environment, this role could be your next big step. Role Purpose To respond to customer enquiries and quote requests across multiple channels, provide technically accurate product recommendations, and actively follow up on quotations to convert opportunities into sales. Key Responsibilities Respond promptly to customer enquiries via phone, email, live chat, and web forms. Identify and recommend appropriate systems, spares, and replacements based on customer needs. Liaise with a wide range of suppliers to ensure efficient quote turnaround. Collaborate with team members to share knowledge and manage workload. Consistently follow up on quotations to maximise conversion and customer satisfaction. Performance Will Be Measured By: IQ & HQ % Ratio of initial to high-quality quotes. Enquiry Volume Number of customer enquiries handled. Conversion Rate Percentage of quotes that result in sales. Outstanding Quote Follow-Ups Level of ongoing, timely customer engagement. Outstanding Enquiries Efficiency in managing and closing enquiries. What Youll Bring Experience working with technical or engineering products (e.g., mechanical, plumbing, pumps, or similar). A proactive approach to customer engagement and problem solving. Strong verbal and written communication skills. Good IT competency and ability to learn internal systems quickly. A commercially aware mindset with attention to accuracy and detail. Youll Fit In If You Are: Tenacious, self-motivated, and driven to achieve results. A great team player with a collaborative, helpful attitude. Organised and detail-oriented, with strong follow-through. Curious and eager to develop technical product knowledge. This is your chance to join a team where your input makes a real difference and your success is recognised. The company is on an exciting growth journey, offering plenty of opportunity for progression and personal development.