Job Description
If you have a passion for travel then this could be the role for you.
The Company
Our company is an independent, family owned and operated travel business operating is SE England. Since 1993 we have grown to four retail branches and in addition we own holiday companies including Castaways Holidays and Moxley & Co offering programmes of luxury tailor-made holidays. The company specialises in bespoke and luxury holidays and travel. We are Serandipians, an organisation for the world's elite Top 500 Travel Designers. We are growing and so need more talented individuals.
The role
We are seeking to appoint a full/ part time Manager to lead our small team of luxury travel consultants in Frimley.
The role encompasses the following activities:
* Meeting and greeting clients visiting our branches in person, telephoning and emailing.
* Discussing client's needs and preferences with them to agree a holiday brief.
* Using the holiday brief to identify or create a holiday to meet the client's identified needs and preferences.
* Producing a holiday proposal for clients that presents the holiday in an attractive way.
* Following up proposals made and closing the sale.
* Undertaking promotional activities to win new clients including client events, telephone selling and promotional events.
* Being responsible for building relationships with clients assigned to you.
* Administering bookings made by clients assigned to you.
* Collecting feedback from clients after they return from their holidays.
* Managing and motivating your team
* Agreeing and meeting office and personal targets
* Developing development and promotional plans for your office
* Contributing to Group plans
The person we are looking for
You should be well travelled and have excellent sales ability. You will be able to use your own travel experience to assist clients and create for them unique, tailor-made travel and holiday experiences. You should be equally comfortable assisting clients face to face, on the telephone and by email.
You will be expected to provide personalised customer service of the highest level at all times. You will be responsible for clients' holidays from the initial enquiry until they return home and so you will need to have strong administrative skills as well as excellent attention to detail to ensure everything goes smoothly.
Personal Development
Our team are all destination specialists. You will be expected to develop your destination knowledge and undertake overseas visits for up to three weeks every year as well as study towards appropriate training qualifications.
We are an Equal Opportunities Employer.