Overview
Permanent hybrid role with a minimum of 2 (preferably 3) days per week in the office in Cheam, Surrey. Our client sits at the heart of the UK Civil Service. While they can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, they help current, former and retired civil servants get the best support.
Role
Director of Help, Advice and Services
£80,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working - a minimum of 2 (preferably 3) days per week in their office in Cheam, Surrey.
They are looking for a strategic-focused Director of Help, Advice and Services with strong experience in the social welfare sector and effective people-management skills to join their Executive Team. This is an important and exciting role for the Charity. Working with a diverse, integrated team to deliver the Charity’s vision, objectives, targets and ambition for growth, the ideal candidate will have experience of leading a team across financial and wellbeing services.
In this role, you will develop and champion the Charity’s help, advice and services strategy, ensuring the Charity always offers the most effective help and that they continuously improve the customer experience and accessibility of their service offers. If this sounds like something that would motivate you, then they would like to hear from you!
In return, they can offer you a supportive, inspiring and friendly team culture and excellent benefits including Boundless, a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.
Responsibilities
* Develop and champion the Charity’s help, advice and services strategy, ensuring the Charity offers effective help and continuously improves customer experience and accessibility.
* Lead a team across financial and wellbeing services.
* Work with the Executive Team to deliver the Charity’s vision, objectives, targets and growth ambitions.
* Collaborate with diverse, integrated teams to achieve strategic goals.
Required qualifications and experience
* Strategic experience in the social welfare sector.
* Strong people-management and leadership skills.
* Experience leading a team across financial and wellbeing services.
* Ability to develop and champion organizational strategy related to help, advice and services.
Benefits
* Boundless
* Health cash plan
* Headspace access
* Life assurance
* Excellent pension
* Generous annual leave
* Birthday leave
* Cycle to work scheme
How to apply
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 27 February and interviews will take place soon after. Please let them know in your application if you need any adjustments to enable you to perform to your best at the interview.
They are committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
You may also have experience in the following: Director of Support Services, Director of Welfare Services, Director of Customer & Community Support, Director of Advice & Wellbeing, Head of Support & Advisory Services, Director of Service Delivery, Director of Operations (Welfare & Advice), Director of Impact & Support, Chief Support Services Officer.
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