Job Description
About us
ConnexAI is a successful international software house based in the UK. It designs innovative Cloud SaaS Contact Centre Solutions focusing on Insights, Data Analytics, and Multi-Channel Communications. Current office locations are the UK, South Africa, and the USA.
What we do
Customer engagement: Whether clients prefer to communicate on social media, by text, or over the phone, our system will adapt to and sync with their existingsystems. It's omnichannel customer engagement made simple.
The role
As a New Client Success Coordinator, you will facilitate effective collaboration among various departments to ensure that processes are followed and run smoothly.
This role is predominantly administrative with some client interaction.
Responsibilites
* Day-to-day client and staff interaction
* Communicate with all departments to ensure deadlines are met
* Working closely with the operations, project management and technical service teams
* Identify trends and assess opportunities to improve processes and execution
* Support team members and internal colleagues with ad-hoc requests
* Innovating & following operational processes
* Seeing out Operational tasks from start to finish
* Keeping real-time spreadsheets updated and accurate
* Working on project management tools such as Trello and Zendesk to ensure operational processes are followed by multiple teams
* Drafting of documents, including welcome packs and agreements
Competencies
* Good administrative skills
* Ability to stay on top of spreadsheets with the use of Excel
* Understanding of reporting
* Excellent communication skills, both internally and externally, to build relationships
* Good time management skills
* Collaboration and teamwork skills
* Organised individual with a strong eye for detail
* Computer Literate
Attributes
* Be ready to take the next step in your career - experience in an Operations/Onboarding role preferred
* Be a good communicator and build strong stakeholder relationships – they need to enjoy working with you
* Be self-driven, proactive and display a high degree of personal accountability