Job Description
Aftersales Advisor - South Down.
The key responsibility of this role will be to build and maintain strong, long-lasting customer relationships; responding promptly to customer enquiries relating to service, repairs and spare parts. You will play a crucial role in providing exceptional aftersales support to clients, ensuring customer satisfaction and retention.
This is a great opportunity to join a successful local manufacturing business who believe in investing in their staff.
Responsibilities:
· Ensure effective communication regarding price quotes, lead times etc
· Enter parts and warranty sales orders onto the computerised sales order processing system
· Work cross-departmentally to solve solutions to common problems for customers and dealers
· Process orders through to despatch and invoicing to include booking transport
· Issue job instructions to field engineers and follow through to ensure work is completed.
· Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.
Criteria:
· Prior experience in a customer facing role with experience of a computerised Sales Order Processing System
· IT Skills – proficient in the use of Microsoft Office applications
· Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks.
· Ability to work well within a team environment.
· Strong verbal and written communication skills
· A passion for delivering excellent customer service
· Technical experience is highly desirable eg working with parts or in an engineering setting
Salary is up to £30k depending upon experience.