Salary: £47,181- £51,356 per annum Grade: M Contract: Permanent Hours: 37 per week Location: Northallerton, North Yorkshire Are you interested in ensuring the appeals of parents and carers are heard in a fair and lawful way? Would you like to be help reconcile complex cases and lead a dedicated team? The role: Our goal is to ensure proper and lawful governance of around 600 school admission appeal and exclusion appeal hearings per annum before independent statutory appeals panels and the Council’s (Home to School Transport) Appeals Committee. To that end, we are seeking a highly organised and resilient professional to join our democratic team Key Responsibilities To manage a small team of Senior Appeals Officers and lead a wider team of dedicated business support officers To ensure appeals are conducted lawfully, fairly and within statutory timescales. To provide governance and procedural advice to independent appeal panel members, councillors, officers, schools, parents/carers and members of the public regarding the appeals processes. To prepare and quality-assure appeal documentation, including agendas, case papers and decision letters. To act as Clerk to appeal hearings, providing clear, accurate and impartial procedural advice. To liaise with parents/carers, schools, panel members, presenting officers and other stakeholders in a sensitive and professional manner. To ensure accurate record keeping and reporting of outcomes, contributing to service performance monitoring and audits. To keep up to date with changes in education legislation, statutory guidance and case law. To develop opportunities for income generation and the commercialisation of aspects of the service About You You will be a confident communicator with excellent organisational skills and a strong attention to detail. You will be comfortable working to tight deadlines and managing a high volume of complex cases, often involving sensitive and emotive situations. You will have a commitment to public service, maintaining high standards of customer care and be able to support people through what can be challenging appeals processes. You will ideally have: Experience of working with education admissions, appeals, governance or clerkship in a local authority or similar setting. Knowledge of relevant legislation and statutory guidance relating to school admissions, exclusions and transport appeals (or a willingness to develop this knowledge quickly). The ability to provide clear, impartial procedural advice to senior officers, panel members and the public. Strong administrative skills and experience of managing large caseloads. Experience of developing income generation opportunities, driving process and systems efficiencies and reducing costs Excellent written and verbal communication skills A positive and supportive outlook and approach with proven leadership skills and experience. For a full over view of the role, please refer to the job description attached to this advert Why work for us? In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: a local government pension scheme with 18.1% employer contribution salary sacrifice schemes employee discount benefits including shopping, supermarkets, gym discounts and more! travel loans Health Assured – confidential help and support for your wellbeing Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. Contact: For more information, or an informal chat about the role, please contact Daniel Harry at Daniel.Harry@northyorks.gov.uk Key Dates: Closing Date: 27th April 2026 Expected Interview Date: w/c 5th May Key Documents: Job Description Total Rewards Brochure NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.