IT Support Technician: Heart of Midlothian Football Club
Report to: IT Manager
Location: Tynecastle Park, Gorgie Road, Edinburgh, EH11 2NL and any other multi-sites as and when required.
Salary: Competitive salary plus excellent staff benefits.
Hours: Full time, 37.5 hours per week to be worked flexibly to meet the needs of the business, which will include evening and weekend work.
Closing Date: 28 August 2025 - Close of play
Heart of Midlothian Football Club, a cornerstone of Scottish football since 1874, has an exciting opportunity for an IT Support Technician to work with our Stadium & Facilities Department. Working within our ambitious and forward-thinking IT Team, the IT Support Technician will provide first-line technical support across the Club, assisting with hardware, software, and network issues to ensure the smooth day-to-day running of IT operations. You will play an essential role in maintaining and improving our IT infrastructure, supporting matchday operations, and contributing to ongoing digital development projects.
If you have previous experience of providing technical support in a fast-paced environment, managing IT systems, troubleshooting hardware and software issues - we would love to hear from you.
Key Responsibilities:
General IT Support: Provide first-line technical support to staff across all club locations, covering day-to-day IT issues and escalations.
Hardware Support: Support with imaging, setup, and support of laptops and PCs across Windows 10/11 and macOS platforms.
IT Ticketing System: Manage and maintain the IT helpdesk system, logging, tracking, and resolving user issues promptly while ensuring clear communication.
Networking & Infrastructure: Troubleshoot and maintain wired and wireless network infrastructure (TCP/IP, Wi-Fi, switches). Perform structured network patching and maintain accurate records of network port usage.
Microsoft 365 Admin: Carry out administrative tasks in SharePoint and Microsoft Teams, including permissions management, site setup, and user support.
Active Directory: Manage user accounts, permissions, and group policies using Active Directory. Assist with onboarding, offboarding and account changes.
Endpoint Management: Use endpoint management tools, including remote support tools, to maintain user devices, apply system updates, and fixes. Configure, maintain, and troubleshoot office printers, scanners, and other devices.
IPTV & AV Systems: Support and maintain IPTV and audiovisual systems throughout the stadium and hospitality areas.
Matchday Operations: Provide essential support on matchdays, working alongside the internal media team and external broadcasters such as Sky Sports and BBC.Ensure IPTV, AV, and media tech systems are fully operational.
Multi-site Coverage: Deliver on-site IT support across the stadium, training ground, and hotel, ensuring minimal downtime for users.
Essential Experience, Qualifications & Requirements:
* Previous experience working within an IT Support role, in a fast-paced environment.
* Knowledge of Active Directory and Windows Server environment.
* Experience with Microsoft 365 especially SharePoint and Teams.
* Familiarity with Endpoint management.
* Understanding of networking principles (TCP/IP, DNS, DHCP) and experience with network patching.
* Skilled in imaging, setup, and support of laptops and PCs across Windows 10/11 and macOS platforms.
* Hands-on experience supporting IT ticketing systems.
* Confident troubleshooting hardware issues (laptops, desktops, printers, AV).
* Exposure to IPTV and AV systems (Desirable).
* Full UK driving licence.
* Able to evidence the Legal Right to Work in the UK.
* Excellent communication skills and ability to build strong working relationships with departments across the Club.
* Conscientious and committed to attention to detail.
* Able to operate within a high-pressure working environment, particularly during match-days or live events,
* A high standard of professionalism and confidentiality.
* Flexibility with weekly working patterns.
How to apply: If you think that you are suitable for the position and meet the criteria above, please send a Covering Letter and CV to Recruitment@homplc.co.uk .
HEART OF MIDLOTHIAN FOOTBALL CLUB IS AN EQUAL OPPORTUNITIES EMPLOYER AND FULLY COMMITTED TO THE SAFEGUARDING AND WELFARE OF VULNERABLE GROUPS.
HEART OF MIDLOTHIAN IS A LIVING WAGE ACCREDITED COMPANY.
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