About the role
The Operations Manager is responsible for overseeing and optimising the day-to‑day operational delivery of case management within the business, ensuring services are delivered effectively, compliantly and consistently to a high standard. The role provides operational leadership across people, processes and systems to support effective case outcomes, regulatory compliance, financial performance and excellent client outcomes. Working closely with Clinical Leads and Senior Management, the Operations Manager translates strategic objectives into operational plans, driving continuous improvement for the brand.
Key responsibilities
* Manage the day‑to‑day running of the office.
* Oversee management of all operational teams within the Case Management Brand, ensuring consistent operational standards and practices across all teams, coordinating and leading to maintain alignment with company policies, procedures, and strategic goals.
* Identify and address operational challenges, ensuring timely resolution and escalation where necessary.
* Responsible for day‑to‑day management of annual leave and sick leave, ensuring business continuity.
* Foster a productive work environment and manage team performance, ensuring all absence is adequately recorded on ITrent and concerns are raised.
* Develop and maintain systems for collating data and audits to support the business.
* In collaboration with the Business Director be responsible for the maintenance of I‑Insight.
* Report on operational and office related matters at SLT and Case Management SIP/RR meetings.
* Undertake unbillable activities, including but not limited to property maintenance, on‑site Health and Safety, ordering/managing stocks of stationery, shredding, cleaning, PPE and kitchen supplies.
* Oversee the purchase and necessary maintenance of office equipment, reporting to the Business Director on any need for significant new expenditure.
* Supervise members of the Operations Team (under instruction from the Brand Director), providing leadership, guidance, and support to operational staff and conducting regular supervision and performance reviews.
* Act as a mentor and escalation point for complex operational issues handled by senior team members.
* Deal with non‑clinical / business enquiries supporting all stakeholders.
* Support SLT with marketing and business development opportunities.
* Provide support to Business Director and Clinical Director as required.
* Financial oversight and administration, ensuring compliance, Health & Safety and GDPR.
* Performance monitoring and continuous improvement, and development of policies and training.
What you'll be working
* Full time Monday to Friday.
* Office based in Milton Keynes.
* 9am to 5pm.
Location: Milton Keynes. Salary: £35,000 per annum.
Qualifications
* Experience in an operational management role within a health and social care setting, ideally within case management.
* Experience operating within regulated services with direct involvement in meeting regulatory standards, audits, and quality assurances.
* Extensive office‑based experience, including responsibility for financial processes and management.
* Experience of leading service change, transformation and growth – desirable.
Benefits
* 25 days plus bank holidays.
* Birthday off.
* Access to the Benefits Hub with a wide range of e‑learning and face‑to‑face training and development opportunities.
* Active Reward App giving discounts and savings on your weekly shop.
* Free 24‑hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice.
* Nest Personal Pension account.
* Medicash Health Plan for you and your family.
* Recognition of outstanding Active Behaviours via the Active Awards programme.
* Enhanced Sick & Maternity Pay benefits.
* Refer a Friend Scheme with up to £1,000 rewards.
* Support and guidance from qualified clinical and business leadership teams to develop your career.
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