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Purpose
Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join the team in our Reading store.
You will be offered a competitive hourly rate of up to £13.41 per hour plus non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 20 hours per week. The ideal candidate:
* Has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
* Possesses a positive attitude towards providing exceptional customer service.
* Has the ability to lead a team, work on a fast-paced shop floor, and stay calm under pressure.
* Has previous retail experience, ideally with supervisory experience.
Key activities:
1. Lead and supervise the store team in the absence of the Store Manager.
2. Open and close the store, including cashing up and completing administrative duties.
3. Offer excellent customer service and demonstrate strong product knowledge.
4. Promote and recommend complementary products with each sale.
5. Assist management in achieving store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is well merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.
Personal characteristics:
* Ability to follow management instructions for additional tasks.
* Previous supervisory experience, including cashing up and banking.
* Self-motivated with a positive, proactive attitude.
* Ability to supervise, motivate, coach, and work with a team.
* Strong interpersonal and communication skills.
* Willingness to approach and serve all customers.
* Drive to exceed monthly performance targets.
* Methodical approach to daily tasks, including stock SKU management.
* High attention to detail.
* Ability to work both independently and as part of a diverse team.
* Flexibility to work any day from Monday to Sunday, committing to 20 hours per week.
Salary/Pay:
Up to £13.41 per hour plus non-contractual, hourly sales commission.
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