Team Operations Manager - £45,000 – £50,000 + Benefits based in Chertsey, Surrey
Due to the office location, please only apply if you have your own transport.
Are you an experienced operations professional ready to take the lead in a fast-paced property services environment? Our client is looking for a proactive and driven Team Operations Manager to lead core operational functions, ensuring exceptional service delivery across the board.
In this pivotal role, you’ll oversee a range of business-critical teams—including the service desk, planning, scheduling, and administration—working closely with field engineers and senior leadership to deliver high-quality results, every time.
Key Responsibilities:
Lead and manage service desk, planning, and administrative teams
Ensure smooth coordination between office-based teams and field engineers
Monitor and exceed KPIs, SLAs, and contractual commitments
Identify and implement process improvements to enhance efficiency and customer experience
Produce and analyse performance reports, offering actionable insights
Build and support high-performing, motivated teams
Collaborate with clients and internal stakeholders to maintain strong working relationships
What We're Looking For:
Strong experience in operational management within property services, housing, or facilities management (FM)
A confident team leader with experience in managing ser...