Are you passionate about delivering exceptional dining experiences in a luxurious setting? Do you thrive in fast-paced environments where attention to detail and outstanding service are paramount? If so, we have an exciting opportunity for you to become part of our highly successful team at Number Sixteen Hotel.
As a Food and Beverage Supervisor, you will play a pivotal role in ensuring the seamless operation of our restaurant and bar. Working closely with senior management and team members, you will uphold our commitment to delivering the highest level of customer service, consistently exceeding the expectations of our discerning guests.
Responsibilities
* Oversee the day-to-day management and running of the restaurant and bar, ensuring smooth operations and adherence to high-quality standards.
* Establish strong and professional relationships with our guests, anticipating their needs and surpassing their expectations with personalized service.
* Handle guest complaints promptly and effectively, ensuring resolution and satisfaction. Communicate feedback to the Management team for continuous improvement.
* Ensure compliance with all relevant regulations and standards, maintaining a safe and hygienic environment for guests and team members alike.
* Work alongside the Management team to maintain a smooth and efficient service, contributing ideas for improvement and innovation.
* Lead by example, motivating and developing a team of dedicated staff members to deliver exceptional service with passion and professionalism.
* Conduct daily briefings with the team to communicate priorities, address any issues, and foster a cohesive work environment.
* Implement strategies to maintain high staff retention rates, recognizing and rewarding excellence to foster a positive and supportive workplace culture.
What you Need
* Prior experience as a Restaurant or Food & Beverage supervisor in a fast‑paced, luxury venue.
* Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients.
* Understanding of the current market and awareness of potential competitors.
* Proven experience in managing, leading, and developing a team.
* Strong communication skills and excellent attention to detail.
What We Offer
* Competitive hourly rate of £18.00 to £19.50, inclusive of service charge.
* Access to Stream's financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real-time financial coaching.
* Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
* Discounted cinema tickets, gym membership, travel, retailers and restaurants.
* Complimentary meals on shift.
* Referral bonus scheme for recommending top talent.
* Flexible scheduling without split shifts.
* Dry cleaning service for work attire and discounted personal dry cleaning.
* Enhanced holiday allowance based on length of service.
* Season ticket loan for convenient commuting.
* Ongoing training, professional development, and fully funded English lessons.
* Regular social events, team activities, and fitness sessions.
* Benefits like cycle to work scheme and annual long service awards.
* One allocated paid day per year for volunteering work.
* Exclusive discounts at Design Hotels, staff sales, spa discounts and product perks.
* And much more!!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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