The Denials Team Lead provides day-to-day operational guidance by answering employee questions, client communication, and training. Requirements MAJOR AREAS OF RESPONSIBILITY : Manage and audit client specific tasks using process specific methods. Manages instructional account and workflow processes. Assists supervisor with department projects such as prepare daily reports, quality and production tracking, and time audit reports. Conducts new hire and on the job training and mentoring new hires, including completion of all necessary tracking, progress, and status reports. Meets with management to identify areas of opportunity in insurance specialist performance. Provides information regarding problems with accounts or personnel issues. Understands and follows company policies. Answer accounts/inventory questions from reps and research to find answers and solutions. Assist with computer issues (client systems, company systems, payer websites) and opens IT Help Desk Tickets as needed. Corresponds with and handles clients professionally as needed and directed by management. Identifies and keep up to date work instructions. Help to improve employee engagement and enrich employee morale. Other client specific daily tasks will be assigned as needed. QUALIFICATIONS High School diploma or equivalent required. Extensive experience with Insurance Claims, Billing, and Denial Insurance Follow-Up. Detail oriented and correspond professionally. Must have commercial, Medicare, and Medicaid experience. PHYSICAL DEMANDS: While performing the responsibilities of the job, the employee is required to talk and hear and is often required to stand, walk, reach with arms and hands, stoop, kneel or crouch. This position requires the ability to read typewritten text on a computer screen. Employees are required to work at a desktop computer and/or laptop. OTHER DUTIES : This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.