We're hiring a Senior HR Advisor to join a fast-paced, nationwide organisation on a 12-month maternity cover. This is a hands‑on role leading on employee relations and HR operations in a lean team.
Our client is a well‑established, family‑run organisation operating nationally with a strong presence across retail and distribution environments. With a workforce of over 2,000 employees and a network of sites across the UK, they pride themselves on long employee tenure, community focus, and a people‑first culture.
Description
* Manage a shared HR and Payroll inbox, triaging and resolving high‑volume queries
* Lead on employee relations cases including grievances and disciplinaries
* Support regional managers across multiple sites nationwide
* Provide practical HR advice in a fast‑paced retail/operational setting
* Own HR processes end‑to‑end with minimal supervision
* Support skilled worker visa and right‑to‑work compliance
* Assist with payroll queries and liaise with offshore teams
* Deliver HR inductions and support onboarding processes
* Identify and address recurring people issues (e.g. communication gaps)
* Contribute to HR projects and organisational change initiatives
Profile
A successful Senior HR Advisor should have:
* Proven experience in a hands‑on HR Advisor or Senior HR role
* Strong employee relations experience (grievances, investigations, hearings)
* Confident working independently in a lean HR structure and taking ownership
* Experience supporting operational, retail, or warehouse environments, including working multi‑site
* Comfortable managing high volumes of queries and competing priorities
* Strong communicator, able to engage diverse and multilingual teams
* Knowledge of UK employment law and HR best practice
* Experience with visa sponsorship or compliance (desirable)
* Basic payroll knowledge or exposure
* CIPD qualification or equivalent experience preferred
Job Offer
* 12-month FTC with potential to go permanent
* Hybrid working (3 days on‑site in Croydon)
* On‑site parking
* 20 days annual leave (pro rata)
* Statutory pension
This is a fantastic opportunity for an experienced Senior HR Advisor to make a meaningful impact in the retail industry. If you are based in or near Croydon and are looking for your next challenge, we encourage you to apply today!
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