Company description: ClearCourse Job description: Technical Support Lead (Payments / API / Incident Management) Location: Reading Competitive salary benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000 merchants. This is a high-impact role where youll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale. What Youll Be Doing Lead and manage technical incidents and escalations Triage and prioritise support tickets with Dev/SRE/DevOps Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management Background in payments (gateway, acquirer, card processing) Solid understanding of authorisation, settlement & reconciliation Confident with API testing, log analysis and monitoring tools Analytical, calm under pressure and strong communicator Bonus : AWS, microservices, DevOps/SRE, PCI, ITIL. Why Join ClearAccept? Work on modern, cloud-native payments technology Ownership and autonomy in a core operational role Collaborate with talented engineers and product teams Opportunity to shape how we scale our support function Ready to lead technical support for a fast-growing payments platform? Apply now and be part of our next stage of growth.