Overview
Account Coordinator role at Mitie Cleaning & Hygiene Services.
Responsibilities
* To provide project coordination across UK Parliament service lines (SAT, Paladin, Cyber and EP).
* Support Mitie leadership in delivering on operational objectives and strategic vision.
* Financial administration.
* All invoicing creation and tracking.
* Raising POs for all service lines.
* Liaise with MSL for all shifts coverage.
* Monitor subcontractor charging.
* Attend / manage the financial check in calls.
* Manage the DocuSign/verification process.
* Creating PTRs for each new venue booked by MPs.
* Provide resilience for counterparts.
* Be on hand to answer any queries from staff, customer & contractors.
* Conduct cross-training, knowledge sharing and continuous improvement sessions with counterpart.
* Rostering of all shifts.
* Upkeep of the tracking documentation.
* Subcontractor work management.
* Upkeep of relationship with field-based colleagues.
* Monitor Assignment Instructions & Risk Assessment.
* Send confirmations text messages.
* Providing intelligence to Parliament when MPs are directly affected by upcoming actions.
Job Objectives and Main Duties
This role will support a key strategic client for Mitie Intelligence Services and support our client with a growing portfolio of work relating to the public sector. The role is high profile and will involve the handling of sensitive information. The candidate must have utmost integrity in their work and acute attention to detail. The candidate must be willing to potentially be placed through additional security clearances at request of the client.
Person Specification
The successful candidate will have proven work experience within an administration environment and understand the security industry. They will need to possess good organisational skills, good time keeping, excellent customer service skills and be able to coach people using varying methodologies. As they will be working across teams, people skills, adaptability, initiative, and ownership are key to the success of the role. Additionally, the successful candidate must be willing to travel as the role may require overnight stays from time to time when supporting key recruitment programs. This role is subject to security clearance.
Health and Safety & Information Security
* Health and safety responsibilities: Always follow group and company policies and procedures; report deficiencies that may affect service delivery or safety; use all work equipment and PPE properly; report issues or training needs to line manager.
* Information security: Ensure compliance with Mitie\'s information security procedures; proactively identify and report security risks; report actual and suspected security incidents.
Benefits
We offer a range of lifestyle benefits including access to a virtual GP, Salary Finance for financial wellbeing, flexible holiday options, MiDeals discounts, cycle-to-work scheme, life cover, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan. We recognise employees with Mitie Stars and run regular prize draws. Training and development opportunities are provided. We are committed to inclusive recruitment and will make adjustments during the process if needed. Since 1987, Mitie has employed about 76,000 people and serves clients across various sectors.
Additional
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