Lift Technician jobs in the south of England - Join Our Team!
We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Lift Technician, based in Southern England.
You must be qualified to at least NVQ level 3 in the lift industry.
Stannah has recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for growth in this area of our business and has created new jobs.
As a Technical Lift Technician (South), you will develop and execute a national improvement plan to enhance first-time fix (FTF) rates and reduce repeat call incidents.
This role covers the south of England, and the successful candidate must be willing to travel.
Working closely with the Reliability Engineer, you will analyze performance data, identify areas for improvement, and collaborate with engineering teams to improve technical skills and service delivery.
Your role is pivotal in driving operational excellence and enhancing customer experience.
Job Responsibilities
1. Assist in identifying and targeting underperforming assets to improve FTF and reduce repeat calls.
2. Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
3. Contribute to establishing a review and prioritization process by analyzing trends and customer data to create a focused improvement plan.
4. Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues.
5. Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
6. Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.
Job Requirements
1. Proven success in providing technical analysis and support within the lift/engineering industry, with experience in managing and delivering technical training programs.
2. Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
3. Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
4. Professional or technical qualifications required; NVQ 4 in Lift Engineering.
5. Willingness to travel.
Company Information
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, making life easier by improving access for greater convenience and independence.
Founded in 1867 by Joseph Stannah, today we are a global business led by the fifth generation of the family. We are known for our stairlifts, and our range includes lifts, escalators, and homelifts, along with maintenance and repair services.
Stannah Group is an equal opportunities employer, welcoming candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer, committed to fair treatment for all applicants.
Our employees are central to our success. We foster a work environment where everyone feels valued. Join us and be part of our diverse and inclusive community!
Benefits Include
* Market-aligned salary, paid monthly
* Profit share bonus scheme, paid quarterly based on group profits
* 25 days holiday plus bank holidays
* Holiday scheme to buy extra days
* Pension scheme with matched contributions or salary sacrifice
* SimplyHealth Cash Plan for health costs
* Life Assurance Scheme
* Long Service award scheme with holiday benefits
* Company Benefits Discount Rewards Scheme
* Employee Assistance Programme for well-being support
* Enhanced maternity and paternity provisions
* Company-funded LinkedIn Learning account
* Company vehicle
We reserve the right to close this vacancy early if we receive high application volumes.
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