Customer Service Administrator - West Byfleet | Full-time | £30,000 - £32,000
A busy, service-led business is looking for an organised Customer Service Administratorr to take ownership of customer enquiries and requests.
FULL TRAINING WILL BE PROVIDED TO ALLOCATE APPOINTMENTS TO A FIELD BASED TEAM BUT STRONG CUSTOMER SERVICE EXPERIENCE IS A MUST HAVE.
This is a fast-paced, client-facing role where you’ll be responsible for allocating appointments to a mobile field-based team, managing workloads, handling changes, and making sure client requests are covered - even when diaries are tight.
Duties/attributes:
Managing inbound bookings via phone, email and online portals
Scheduling and allocating work to a field-based team based on location, availability and workload
Using bespoke bookings software to manage diaries, updates and last-minute changes
Re-scheduling cancelled or amended appointments quickly and accurately
Coordinating visits and maintaining clear scheduling records
Handling customer booking queries and updating contact details
Supporting report/admin workflow tasks linked to appointments
Liaising with clients and customers to keep bookings running smoothly
Confident, calm communicator who can build positive client relationships
Strong initiative - solutions-focused and comfortable thinking on your feet
Excellent organisation and attention to detail
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer