The Vacancy
🌟 Join Our Team as a Resident Liaison Officer!
📍 Location: Croydon (Responsive Maintenance Division)
We’re excited to offer an opportunity for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based out of our Croydon office, you’ll be the friendly face and key point of contact for our residents, ensuring a smooth and supportive experience throughout our maintenance programmes.
🔑 Key Responsibilities:
1. ✅ Set up and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
2. 🤝 Attend regular meetings with client representatives and residents to maintain top-tier customer service.
3. 📋 Ensure a consistent and caring approach to customer interactions.
4. 📞 Act as the escalation point for tenant complaints and manage the resolution process.
5. 💻 Keep the on-site database updated to reflect ongoing works.
🚗 Requirements:
6. Full UK driving licence and access to a vehicle.
7. Proven experience as an RLO, ideally within planned maintenance programmes.
8. Strong knowledge of internal and external works.
9. Excellent communication, customer service, and IT skills.
10. Willingness to undergo a Basic DBS check at offer stage.
We welcome applicants from all backgrounds and assess any disclosed convictions individually. We’re committed to fair hiring practices and creating an inclusive workplace.
💬 Ready to make a difference in residents' lives?
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards