Overview
Sales Ambassador, Selfridges (Permanent, Full-Time)
The Sales Associate is an Ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. You will be responsible to achieve and exceed sales and proactively develop the client database by implementing an effective data capture.
Responsibilities
* Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (KPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
* Assist and support After Sales clients and provide maintenance recommendations.
* Participate in, and represent Piaget during promotional events and activities.
* Contribute in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the boutique performance.
* Provide exceptional standards of customer service surpassing clients' expectations at every opportunity by following our "Piaget Touch" Art of selling.
* Ensure the highest level of service and care to all customers (both Clients and prospects).
* Implement an effective data capture & follow up for clients, prospects, CS and reservations.
* Build, develop and maintain your own Local and International client database ensuring repeat visits and client loyalty.
* Resolve clients' complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.
* Support the Boutique Management in any back of house/ administrative operations as requested and manage the day to day operations.
Experience & Qualifications
* Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
* Excellent communication skills.
* Show innovation and initiative in setting customer care standards.
* Enthusiastic, self-confident and self-motivated with positive attitude at all times.
* Successfully able to handle multiple demands and competing priorities.
* Be a team player and have a strong attention to detail.
* Able to work flexibly, embrace and manage change.
* Prepared to go the extra mile to achieve targets.
About the group
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
* We value freedom, collegiality, loyalty, and solidarity.
* We foster empathy, curiosity, courage, humility, and integrity.
* We care for the world we live in.
Hiring journey
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1. 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
2. 2nd Stage - Interview with the Supervisor
3. 3rd Stage - Interview with the UK Brand Director
Learn more about life at Richemont below: 2 links: https://www.linkedin.com/company/richemont/ and Piaget - YouTube
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